Got A Return?

If you are not fully happy with the goods you have received, return them to us for refund within 14 days of receipt.

All you've got to do is follow these easy steps: 

1. Complete the returns form that was included in your order by ticking the item(s) you want to return and giving us a reason for the return. Make sure you do both those things, if not it might take our Customer Care Team a bit longer to find your order and process your refund. 

2. Pack your returned items (unused, in tact and in good condition, including any labels) in the original package (if possible), together with the completed return form.  

3. Our packaging is designed to make returns super easy, all you need to do is tear the sticky label placed on the closing part of the box.

4. Close the box, making sure that the sticky label is fully secured.

5. Please create and print your free return label following these instructions: click this link to create your return label. If you're unable to print the label, simply take the QR code (which will be sent to you via email) to your nearest Post Office, and they will print it for you.

Make sure the label is on securely and check that it is clearly visible and that the return address and barcodes are not covered or amended. Please remove any old labels so there's no confusion along the way.

6. Take your package to your nearest local Post Office or DPD Access point branch and leave the rest to us. Your item will be fully tracked on its way back. 

Told you it was easy!

Once we have received and checked your return, we will process your refund and a notification email will be sent to you to confirm the validation (you’ll hear from us approx. 5 days from the date you send your parcel). Depending on your bank's processing time, it may take a few days for your refund to be reflected on your account. For any inquiries, you can contact our Customer Contact Center.