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Frequently Asked Questions

ORDERS

HOW DO I CHOOSE THE RIGHT CLOTHING SIZE?

By using our handy size guides. Whether you're shopping for men's, women's or kids', we have a detailed guide for all. 

Men's size guide

Women's size guide

Kids' Size Guide

CAN I CANCEL OR AMEND MY ORDER?

You can, as long as it hasn't been prepped for dispatch. Time is of the essence, so please reach out to us quickly after placing your order. We'll do everything we can to assist you! Contact us

CAN I CHANGE THE DELIVERY ADDRESS?

If it's already been processed, we can't change it, but you can reach out to us to cancel. If we catch it in time, you can simply place a new order. Or, if it's already on its way, just contact the courier directly to update them with your new address.

CAN I ADD/REMOVE ITEMS FROM AN ORDER?

Once you've placed an order, we can't add or take away items. Do give your cart a final check to make sure everything you want is there before you complete your purchase.

CAN I CHANGE AN ITEM'S COLOUR/SIZE IN AN ORDER? 

Sorry, we can't change the colour or size of an item after your order is placed. Be sure to double-check your choices before you buy – we want you to love what you get!

HOW CAN I SEE WHAT I HAVE PURCHASED IN THE PAST?

Got an account with us? Simply log in and click on 'My Account' to easily browse through your order history.

CAN I SEND MY ORDER TO MULTIPLE ADDRESSES?

At the moment we're unable to deliver to multiple addresses in a single order. For items going to different locations, please place separate orders.

CAN I PLACE AN INTERNATIONAL ORDER?

You absolutely can! We ship to many places: the UK, Italy, Belgium, Denmark, France, Ireland, Sweden, Spain, Netherlands, Germany, Norway, Finland, Poland, Portugal, Switzerland, and Austria. Just make sure you pick the right country from our dropdown menu when you order. And don't worry about the extra fees – our shipping rates include all the customs, taxes, and duties, which you'll see in your invoice email.

HOW SECURE ARE MY DETAILS?

We take your data security seriously. To prevent unauthorised access, we use robust physical, electronic, and managerial procedures. While we do our best to protect your order details, we can't be held liable for any loss due to unauthorised data access. For more on our data use, check out our Privacy Policy.

DOES CHAMPION OFFER A STUDENT DISCOUNT?

Yes! To get a 20% discount on most full-price items, you have to be enrolled in an eligible university in the United Kingdom, have a valid student ID or email, and verify your status with UNiDAYS. Once verified, you'll get a one-time promo code for 20% off. For more details, check out our Student Discount page and join UNiDAYS. 

DELIVERY

HOW MUCH IS DELIVERY?

For UK delivery, our Standard Delivery is £3.50, and it's FREE for orders over £35.

Need it faster? Express Delivery is available for £4.95. For more details, head to our delivery page.

WHERE IS MY ORDER?

You can find the most up-to-date and precise information regarding delivery at this page. We process orders Monday to Friday, with weekend or holiday orders handled the next business day.

Standard delivery typically takes 2-5 business days, and express is 1-2 days. These are just estimates, though! You'll get a tracking number in your shipment confirmation email to keep an eye on your delivery via the courier's website.

CAN I CHOOSE A SPECIFIC TIME SLOT?

Right now, we're unable to offer specific time slots for deliveries, we'll get your order to you as swiflty as possible. 

CAN I COLLECT MY DELIVERY IN-STORE?

We're not offering store collection just yet, but hang tight – we're hoping to bring this option to you soon!

WHAT SHOULD I DO IF MY ORDER ARRIVES DAMAGED OR WITH ITEMS MISSING?

If you find an item missing or it arrives damaged, please get in touch with us as soon as possible and we'll get it sorted for you.

If you are not fully happy with the goods you have received, return them to us for refund within 14 days of receipt. For more information, check our returns page

WHERE DO I FIND THE TRACKING NUMBER? WHY HASN'T MY TRACKING INFORMATION UPDATED?

If your tracking info isn't showing up just yet, don't stress – it can take the carrier up to 48 hours to get it up and running. Hang tight and check back soon, it should update before you know it.

WHAT HAPPENS IF I AM NOT IN WHEN YOU TRY TO DELIVER?

There's no need for a signature upon delivery of your order so you don't have to worry.

For Royal Mail, if you're not in, it'll go to your chosen safe place or they'll try again the next day.

IF SOME ITEMS IN MY ORDER ARE DELAYED – WILL I RECEIVE MY OTHER ITEMS IN THE MEANTIME?

We aim to dispatch all items in your order together, which might delay delivery if certain items take a bit longer. Thanks for your patience – we're working to get your complete order to you as soon as possible.

RETURNS

HOW CAN I RETURN MY ORDER?

Returning items is FREE as long as you use the included returns label. Not quite right? Just send them back within 14 days for a refund. For all the details, head over to our Returns page.

HOW LONG DOES IT TAKE FOR REFUNDS TO POST TO MY ACCOUNT?

After we receive and inspect your return, we'll process your credit within 1-2 business days. Keep in mind, it might take your bank an additional 5-7 days to reflect the credit in your account.

CAN I EXCHANGE MY ORDER?

Currently, we don't offer exchanges. If you're looking for a different colour or size, please return your item(s) and place a new order on championstore.com for the product(s) you prefer.

CAN I RETURN ITEMS PURCHASED AT A CHAMPION STORE?

Right now, we're unable to handle returns directly at our stores, but we're working on making this possible soon. Thanks for your understanding!

CAN I RETURN A PRODUCT BOUGHT ONLINE IN-STORE?

At the moment, we're unable to accept in-store returns, but stay tuned – we're hoping to offer this service soon!

PAYMENTS

WHAT PAYMENT METHODS CAN BE USED?

You can pay your way with options like Visa, Mastercard, PayPal, Klarna, Google Pay, and Apple Pay. Choose what works best for you!

WHAT CURRENCIES DO YOU SUPPORT?

We accept British Pounds, Euro, Polish Złoty, Danish Krone, Norwegian Krone, Swedish Krone, and Swiss Franc, depending on your shipping country. Happy shopping!

HOW CAN I PAY WITH KLARNA?

Head over to our Klarna FAQs for all you need to know about the flexible payment method.

WHAT IS THE VAT RATE?

In the UK, the VAT rate is 20%, and all our prices include this, so what you see is what you pay.

DO YOU OFFER GIFT CARDS?

We don't currently offer gift cards, but it's on our to-do list! 

The UK VAT rate is 20%. All prices are VAT inclusive.

Country VAT Rate
Belgium 21%
Denmark 25%
France 20%
Germany 19%
Ireland 23%
Italy 22%
Netherlands 21%
Spain 21%
Sweden 25%
UK 20%

MY ACCOUNT

HOW CAN I CONTACT YOU?

You can email or call us to get in contact.

HOW CAN I UPDATE MY DETAILS?

Keep your details fresh and current with ease – just visit 'Your Account' for any updates you need to make.

WILL YOU PASS MY PERSONAL DETAILS ON TO OTHER ORGANISATIONS

For a complete understanding of how we handle your personal data, please take a look at our Privacy Policy.

CUSTOMER
CARE

NEED HELP? 
Email our customer services team 
Call 0800 508 8039

Email championstore_EN@pfsweb.com

Frequently Asked Questions

FESTIVE SEASON RETURN EXTENSION

We've got you covered with 45-day extended returns for the holiday season for orders placed between 20th november to 17th december 2023.

Get your gifts in time!

If you want your last minute shopping to arrive before Christmas, make sure you order before the 20th December for standard shipping and 21st December for express shipping. 

Need help?

Email our customer service team championstore_EN@pfsweb.com

Call 0800 508 8039


ORDERING THE RIGHT SIZE

How do I choose the right clothing size?

Use the right guide(s) below to determine which size to order for clothing & footwear.

Men's Size Guide

Women's Size Guide

DELIVERY & RETURNS

Will Brexit impact my order?

The UK is scheduled to leave the EU on 31 January 2020, with a transition period that will last until 31st December 2020. In the interim our standard policies will be applied to Delivery & Returns in the UK. Other Ship-to-markets are unaffected.

Where is my order?

All orders are processed for delivery from Monday to Friday. (Orders processed on a weekend or public holiday are processed on the next business working day.

Standard deliveries usually take 2-5 business days to get to you, whilst express deliveries are 1-2 business daysThe stated delivery timescales are purely indicative. The shipment confirmation e-mail includes a “tracking number” which will allow customers to monitor the delivery status on the courier's website.

How can I return my order?

All returns are FREE provided that you use the returns label included with your delivery, or contact us for a new return label.

If you are not fully happy with the goods you have received, return them to us for a refund within 14 days of receipt as follows:

1. Complete your returns form (included within your order) by ticking the item(s) you wish to return and giving a reason for the return. If you do not do so, it may take the Customer Care Team longer to identify your order and process your refund. Pack it with your return items (unused, intact, and in good condition, including any labels/tags) in the original package (if possible). Stick your prepaid return label on your parcel and seal it securely. Please make sure that the label is clearly visible on the parcel and that the return address and barcodes are not covered or amended.

2.a RETURNS from UK:

  • For RETURNS on STANDARD and EXPRESS SHIPPING simply print your label with Royal Mail printing service or at home and drop off your return package to your nearest local Post Office or Royal Mail Access point. Your item will be fully tracked on its way back. Create and print your free Royal Mail return label by clicking here

2.b RETURNS from FRANCE, GERMANY, BELGIUM, NETHERLAND and POLAND

  • For RETURNS on STANDARD SHIPPING drop off your return package to your nearest DPD access point and keep the proof of postage. Find your nearest drop off point for DPD here or arrange pick up here
  • For RETURNS on EXPRESS SHIPPING drop-off your return package to your nearest UPS access point and keep the proof of postage. Find your nearest drop off point at the UPS Access Points Locator

2.c RETURNS from SPAIN, IRELAND, ITALY, DENMARK, FINLAND, SWEDEN, AUSTRIA and PORTUGAL

  • For RETURNS on STANDARD and EXPRESS SHIPPING drop off your return package to your nearest UPS access point and keep the proof of postage. Find your nearest drop off point at the UPS Access Points Locator 

2.d RETURNS from SWITZERLAND and NORWAY

  • For RETURNS on STANDARD and EXPRESS SHIPPING Please contact our Customer Care Team here to request your return invoice and free return label. You will then be able to drop off your return package to your nearest UPS access point. Find your nearest drop off point at the UPS Access Points Locator 
  •  

3. Once we have received and checked your return, we will process your refund and a notification email will be sent to you to confirm the validation (you’ll hear from us approx. 5-10 days from the date you send your parcel). Depending on your bank's processing time, it may take a few days for your refund to be reflected in your account.

Should you lose the return form or the UPS label, you can contact our Customer Contact Centre.

How long does it take for refunds to post to my account?

Once we have received and checked your return, your credit will be processed within 1-2 business days. Depending on your bank's processing time, it may take a few days for the credit to be reflected on your account.

How much is delivery?

  • UK: Standard Delivery costs £3.50 - FREE for orders over £35 - Express Delivery costs £4.95
  • FRANCE, GERMANY, BELGIUM, NETHERLAND, SPAIN, IRELAND, ITALY & AUSTRIA: Standard Delivery costs 3.99€ - FREE for orders over 39.99€ - Express Delivery costs 4.95€
  • FINLAND & PORTUGAL: Standard delivery 6.99€
  • POLAND: Standard delivery PLN20.00
  • NORWAY & SWEDEN: Standard delivery NOK/SEK50.00
  • DENMARK: Standard delivery DKK40.00
  • SWITZERLAND: Standard delivery CHF6.00

Can I specify a delivery time slot?

We do not currently allow customers to specify a delivery time slot.

What happens if I am not in when you try to deliver?

Orders do not require a signature upon delivery. If you're not in, your order will be left at the closest UPS Access Point. A note will be left at your door notifying you that the delivery was attempted and of the UPS Access Point.

Can I collect my delivery in-store?

We do not currently offer store collection, but are hoping to do so soon.

Can I send my order to multiple addresses?

We do not currently offer delivery to multiple addresses.

What should I do if my order arrives damaged or with items missing?

If you are not fully happy with the goods you have received, you can either withdraw from the contract (see right of withdrawal section or return them to us for refund within 14 days of receipt by using the returns label included in the parcel. The returned Products must be provided unused, intact, and in good condition, including any labels. In the case that an item is missing or damaged, please contact us.

All returns are FREE provided that you use the returns label included in the parcel.

You will follow instruction on the return form at the bottom of the pick slip to return your parcel. In the event you lose the pick slip, you can contact the Customer Contact Center.

If some items in my order are delayed – will I receive my other items in the meantime?

We will dispatch all items in your order at the same time. This may result in a delay to the delivery of your overall order due to a delay with specific items.

Can I place an international order?

Yes, we can ship an orders to the UK, Italy, Belgium, Denmark, France, Ireland, Sweden, Spain, Netherlands and Germany. Our international shipping rates include both transportation and import fees including customs, taxes, and duties. This can be seen in the breakdown of the invoice email you will receive.

ORDER HISTORY & AMENDMENTS

Can I cancel or amend my order?

We are able to cancel an order on your behalf, providing the order has not been prepared for dispatch. Please contact us if you wish to cancel your order.

Change of Delivery Address

We are not able to change the delivery address once an order has been processed. Please contact us if you wish to cancel your order. The customer service can cancel your order, as long as it has not been processed, and you can place a new order.

Adding/Removing Items from an Order

Unfortunately we are unable to add items to or remove items from an order once it has been placed.

How can I see what I have purchased in the past?

Log in to My Account to view your order history.

PAYMENTS

What payment methods can be used?

We currently accept payment via Visa, Mastercard, PayPal and Klarna - for UK even Google Pay and Apple Pay.

What currencies do you support?

Currently, we only accept payment in British Pounds, Euro, Polish Złoty, Danish Krone, Norwegian Krone, Swedish Krone and Swiss Franc.

How can I pay with Klarna?

Check out our Klarna faqs to discover more about the payment methods.

What is the VAT rate?

The price shown is what you will be charged upon checkout, all prices are VAT inclusive:

Country

VAT Rate

Belgium

21%

Denmark

25%

France

20%

Germany

19%

Ireland

23%

Italy

22%

Netherlands

21%

Spain

21%

Sweden

25%

UK

20%

 

PLACING AN ORDER

How secure are my details?

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to ensure the security of information we collect online. We take reasonable care, in so far as it is in our power to do so, to keep the details of your order secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering through the Services.

For more information on how we use your data, please see our Privacy Policy.

KEEPING IN TOUCH

How can I contact you?

You can email, call or fill in this form to get in contact.

How can I update my details?

Simply visit your account to keep your details up to date.

Will you pass my personal details on to other organisations

Please see our Privacy Policy for full details of how we handle your personal data.