CUSTOMER SERVICE

PAYMENT METHODS

The following payment methods are supported:

Credit Card
PayPal
ApplePay and GooglePay Wallets
Klarna
Local Payments (Sofort, EPS, iDeal, Bancontact, Blik, Giropay)

Credit Card

We accept the most common credit cards: Visa, Mastercard, Maestro.
No additional charges apply for credit card payments.

For all credit cards, you must enter the CVV2 code, otherwise the order will be canceled.
For Visa and Mastercard, the CVV2 corresponds to the last 3 digits on the back of the card.

In some cases, after entering the card details and CVV2, you may be asked for an additional code or specific information.
This is because some banks require specific procedures to enable online credit card payments.
To find out how to enable your credit card for online purchases or to get the required code, please contact your bank directly.

T-Data S.r.l. uses the secure payment service Shopify Payments, integrated into the Shopify platform.
Data exchange uses SSL security protocol.
The credit card data (card number, cardholder name, expiry date, security code) is collected directly by Shopify.
T-Data S.r.l. only charges the card when the order is submitted.
Credit card data is not accessible by T-Data S.r.l. and remains under the responsibility of the provider, except for the cardholder's name for identity verification purposes.

PayPal

PayPal is an online payment system that requires a PayPal account.
No additional charges apply for PayPal payments.

When choosing this method, after clicking “confirm” on the checkout page, you will be redirected to a PayPal page where you can enter your email and password to complete the payment.

For each transaction, PayPal sends a confirmation email.
The actual charge on your PayPal account is made only when the products are shipped.

T-Data S.r.l. confirms the handover of the order to the courier by sending an email to the contact details provided by the customer. Only at that moment is the amount charged to the PayPal account.

ApplePay and GooglePay Wallets

Google Pay allows you to pay easily and securely with a fast checkout process.
When paying with Google Pay, you don’t need to manually enter your card details.
By tapping the Google Pay button, the payment information is automatically provided.

To see the Google Pay button at checkout, you must have it configured on your device and use one of the following supported browsers:

  • Google Chrome
  • Mozilla Firefox
  • UCWeb UC Browser

Apple Pay allows fast and secure checkout using Safari on iPhone, iPad, and Mac.
When using Apple Pay, you don't need to manually enter your card data.
Just tap the Apple Pay button and scan your fingerprint while Apple Pay provides the payment information.

To see the Apple Pay button at checkout, you must configure it on your device using Safari on iOS 12.1 or macOS 10.14.1 with one of the following:

  • iPhone (SE, 6, 6 Plus or newer)
  • iPad (Pro, Air 2, mini 3 or newer)
  • Apple Watch
  • MacBook Pro with Touch ID
  • Any 2012 or newer Mac paired with Apple Pay-enabled iPhone or Apple Watch

For GooglePay and ApplePay payments, T-Data S.r.l. uses Shopify Payments.
No extra charges apply.
SSL security protocol is used for data exchange.
Sensitive credit card information (card number, holder, expiry, security code) is collected directly by Shopify.
T-Data S.r.l. does not access this data; only the cardholder name is visible for ID verification.

Klarna

Klarna allows you to pay easily and securely with flexible options like pay now, pay later, or in installments.
At checkout, choose Klarna and complete the registration if needed.
Klarna handles the payment info and guides you through the options.

To use Klarna at checkout, simply select it among the supported payment methods.
Klarna is compatible with most browsers and devices.

T-Data S.r.l. uses the secure Shopify Payments service integrated with the Shopify platform.
No additional fees apply.
Data is exchanged using SSL.
Credit card data is collected directly by Klarna and not accessible by T-Data S.r.l., except the cardholder name for identity verification if required.

Local Payment Methods

  • Sofort: Allows instant and secure payment via online bank transfer.
  • EPS: Enables Austrian users to make secure payments via their banks.
  • iDeal: Offers secure bank payments for Dutch users.
  • Giropay: Ensures safe online payments for German customers directly from their bank accounts.
  • Bancontact: A convenient method for Belgian users to pay directly via bank.
  • Blik: Allows Polish users to complete fast and secure online transactions.

For all local payment methods, T-Data S.r.l. uses the secure Shopify Payments service.
These options are shown at checkout only if supported in the selected country.

Sofort

This option allows for immediate and secure payment via online bank transfer, facilitating order processing.
This payment method is not available for all countries and will appear only if supported.

EPS

Austrian users can make direct and secure payments using the EPS system, integrated with their banks.
Available only in supported countries.

iDeal

Dutch users can use the iDeal system for direct and secure payments through online banks.
Available only in supported countries.

Giropay

For German users, we support Giropay, ensuring secure online transactions directly from bank accounts.
Available only in supported countries.

Bancontact

A convenient option for Belgian users to pay directly from their bank accounts.
Available only in supported countries.

Blik

Polish users can use Blik for secure and fast online transactions.
Available only in supported countries.