Frequently Asked Questions

Email our customer services team championstore_en@pfsweb.com

Call 0800 508 8039

Use the right guide(s) below to determine which size to order for clothing & footwear.

Men's Size Guide

Women's Size Guide

The UK is scheduled to leave the EU on 31 January 2020, with a transition period that will last until 31st December 2020. In the interim our standard policies will be applied to Delivery & Returns in the UK. Other Ship-to-markets are unaffected.

All orders are processed for delivery from Monday to Friday. (Orders processed on a weekend or public holiday are processed on the next business working day.

Standard deliveries usually take 2-5 business days to get to you, whilst express deliveries are 1-2 business daysThe stated delivery timescales are purely indicative. The shipment confirmation e-mail includes a “tracking number” which will allow customers to monitor the delivery status on the courier's website.

All returns are FREE provided that you use the returns label included with your delivery.

If you are not fully happy with the goods you have received, return them to us for refund within 14 days of receipt as follows:

1. Complete your returns form (included within your order) by ticking the item (s) you wish to return and giving a reason for the return. If you do not do so, it may take the Customer Care Team longer to identify your order and process your refund. Pack it with your return items (unused, intact, and in good condition, including any labels) in the original package (if possible). Stick your prepaid UPS label (included within your order) on your return parcel and seal it securely. Please make sure that it is clearly visible on the parcel and that the return address and barcodes are not covered or amended.

2. RETURNS from UK:

• For RETURNS on STANDARD and EXPRESS SHIPPING simply print your label with Royal Mail printing service or at home and drop-off your return package to your nearest local Customer Service Point or Post Office branch. Your item will be fully tracked on its way back. Arrange pick up here

RETURNS from FRANCE, GERMANY, BELGIUM, NETHERLAND and POLAND

• For RETURNS on STANDARD SHIPPING drop-off your return package to your nearest DPD access point and keep the proof of postage. Find your nearest drop off point for DPD here or arrange pick up here
• For RETURNS on EXPRESS SHIPPING drop-off your return package to your nearest UPS access point and keep the proof of postage. Find your nearest drop off point at the UPS Access Points Locator

RETURNS from SPAIN, IRLAND, ITALY, SWITZERLAND, DENMARK, FINLAND, NORWAY, SWEDEN, AUSTRIA and PORTUGAL

• For RETURNS on STANDARD and EXPRESS SHIPPING drop-off your return package to your nearest UPS access point and keep the proof of postage. Find your nearest drop off point at the UPS Access Points Locator

3. Once we have received and checked your return, we will process your refund and a notification email will be sent to you to confirm the validation (you’ll hear from us approx. 5 days from the date you send your parcel). Depending on your bank's processing time, it may take a few days for your refund to be reflected on your account.

In the event you lose the return form or the UPS label, you can contact our Customer Contact Center.

Once we have received and checked your return, your credit will be processed within 1-2 business days. Depending on your bank's processing time, it may take a few days for the credit to be reflected on your account.

• UK: Standard Delivery costs £3.50 - FREE for orders over £35 - Express Delivery costs £4.95
• FRANCE, GERMANY, BELGIUM, NETHERLAND, SPAIN, IRELAND, ITALY & AUSTRIA: Standard Delivery costs 3.99€ - FREE for orders over 39.99€ - Express Delivery costs 4.95€
• FINLAND & PORTUGAL: Standard delivery 6.99€
• POLAND: Standard delivery PLN20.00
• NORWAY & SWEDEN: Standard delivery NOK/SEK50.00
• DENMARK: Standard delivery DKK40.00
• SWITZERLAND: Standard delivery CHF6.00

We do not currently allow customers to specify a delivery time slot.

Orders do not require a signature upon delivery. If you're not in, your order will be left at the closest UPS Access Point. A note will be left at your door notifying you that the delivery was attempted and of the UPS Access Point.

We do not currently offer store collection, but are hoping to do so soon.

We do not currently offer delivery to multiple addresses.

If you are not fully happy with the goods you have received, you can either withdraw from the contract (see right of withdrawal section or return them to us for refund within 14 days of receipt by using the returns label included in the parcel. The returned Products must be provided unused, intact, and in good condition, including any labels. In the case that an item is missing or damaged, please contact us.

All returns are FREE provided that you use the returns label included in the parcel.

You will follow instruction on the return form at the bottom of the pick slip to return your parcel. In the event you lose the pick slip, you can contact the Customer Contact Center.

We will dispatch all items in your order at the same time. This may result in a delay to the delivery of your overall order due to a delay with specific items.

Yes, we can ship an orders to the UK, Italy, Belgium, Denmark, France, Ireland, Sweden, Spain, Netherlands and Germany. Our international shipping rates include both transportation and import fees including customs, taxes, and duties. This can be seen in the breakdown of the invoice email you will receive.

We are able to cancel an order on your behalf, providing the order has not been prepared for dispatch. Please contact us if you wish to cancel your order.

We are not able to change the delivery address once an order has been processed. Please contact us if you wish to cancel your order. The customer service can cancel your order, as long as it has not been processed, and you can place a new order.

Unfortunately we are unable to add items to or remove items from an order once it has been placed.

Log in to My Account to view your order history.

We currently accept payment via Visa, Mastercard, PayPal, Klarna and Ideal.

Currently, we only accept payment in British Pounds, Euro, Polish Złoty, Danish Krone, Norwegian Krone, Swedish Krone and Swiss Franc.

Check out our Klarna faqs to discover more about the payment methods.

The price shown is what you will be charged upon checkout, all prices are VAT inclusive:

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to ensure the security of information we collect online. We take reasonable care, in so far as it is in our power to do so, to keep the details of your order secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering through the Services.

For more information on how we use your data, please see our Privacy Policy.

You can email, call or fill in this form to get in contact.

Simply visit your account to keep your details up to date.

Please see our Privacy Policy for full details of how we handle your personal data.