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FAQs
ORDERS
ORDERS
CAN I ADD/REMOVE ITEMS FROM AN ORDER?
CAN I ADD/REMOVE ITEMS FROM AN ORDER?
Once you've placed an order, it's not possible to add or remove items.Do give your cart a final check to make sure everything you want is there before you complete your purchase.
CAN I CANCEL OR AMEND MY ORDER?
CAN I CANCEL OR AMEND MY ORDER?
Once an order has been confirmed, it is no longer possible to cancel or amend it. However, you can return your order after delivery. Our return policy guarantees free returns within 14 days from the date of receipt.
CAN I CHANGE AN ITEM'S COLOUR/SIZE IN AN ORDER?
CAN I CHANGE AN ITEM'S COLOUR/SIZE IN AN ORDER?
Once you've placed an order, it's not possible to change color and size. Be sure to double-check your choices before you buy – we want you to love what you get!
CAN I PLACE AN INTERNATIONAL ORDER?
CAN I PLACE AN INTERNATIONAL ORDER?
You absolutely can! We ship to many places: visit our Shipping & Delivery page to find out more.
CAN I SEND MY ORDER TO MULTIPLE ADDRESSES?
CAN I SEND MY ORDER TO MULTIPLE ADDRESSES?
At the momentit's not possible to deliver to multiple addresses in a single order. For items going to different locations, please place separate orders.
HOW CAN I SEE WHAT I HAVE PURCHASED IN THE PAST?
HOW CAN I SEE WHAT I HAVE PURCHASED IN THE PAST?
Got an account with us? Simply log in and click on 'My Account' to easily browse through your order history.
CAN I CHANGE THE DELIVERY ADDRESS?
CAN I CHANGE THE DELIVERY ADDRESS?
If it's already been processed, it's not possible to change it.
DELIVERY
DELIVERY
CAN I CHOOSE A SPECIFIC TIME SLOT FOR DELIVERY?
CAN I CHOOSE A SPECIFIC TIME SLOT FOR DELIVERY?
Right now, it's not possible to choosespecific time slots for deliveries, we'll get your order to you as swiflty as possible.
CAN I COLLECT MY DELIVERY IN-STORE?
CAN I COLLECT MY DELIVERY IN-STORE?
We're not offering store collection just yet, but hang tight – we're hoping to bring this option to you soon!
HOW MUCH DOES SHIPPING COST?
HOW MUCH DOES SHIPPING COST?
Shipping options may vary depending on your country. Visit our Shipping & Delivery page to find out more.
WHAT SHOULD I DO IF MY ORDER ARRIVES DAMAGED OR WITH ITEMS MISSING?
WHAT SHOULD I DO IF MY ORDER ARRIVES DAMAGED OR WITH ITEMS MISSING?
If you find an item missing or it arrives damaged, please get in touch with us as soon as possible and we'll get it sorted for you.
Contact us at help@championstore.com or visit our Contact us page.
If you are not fully happy with the goods you have received, return them to us for refund within 14 days of receipt. For more information, check our returns page.
WHERE DO I FIND THE TRACKING NUMBER? WHY HASN'T MY TRACKING INFORMATION UPDATED?
WHERE DO I FIND THE TRACKING NUMBER? WHY HASN'T MY TRACKING INFORMATION UPDATED?
If your tracking info isn't showing up just yet, don't stress – it can take the carrier up to 48 hours to get it up and running. Hang tight and check back soon, it should update before you know it.
WHERE IS MY ORDER?
WHERE IS MY ORDER?
You can track your order using the link provided in the shipping confirmation email you receive once your package leaves our warehouse. This tracking link allows you to follow the delivery status in real time. Delivery times may vary depending on the shipping method selected at checkout (standard or express) and the destination country. Visit our Shipping & Delivery page to find out more.
RETURNS
RETURNS
CAN I EXCHANGE MY ORDER?
CAN I EXCHANGE MY ORDER?
Currently, we don't offer exchanges. If you're looking for a different colour or size, please return your item(s) and place a new order on championstore.com for the product(s) you prefer.
CAN I RETURN A PRODUCT BOUGHT ONLINE IN-STORE?
CAN I RETURN A PRODUCT BOUGHT ONLINE IN-STORE?
At the moment, we're unable to accept in-store returns, but stay tuned – we're hoping to offer this service soon!
CAN I RETURN ITEMS PURCHASED AT A CHAMPION STORE?
CAN I RETURN ITEMS PURCHASED AT A CHAMPION STORE?
Right now, we're unable to handle returns directly at our stores, but we're working on making this possible soon!
HOW CAN I RETURN MY ORDER?
HOW CAN I RETURN MY ORDER?
Returns are free and can be made within 14 days from the date you receive your order. To start the return process, please register your return on our dedicated portal: returns.championstore.com. For more information and step-by-step instructions, please visit our Returns page (hyperlink to the return page).
HOW LONG DOES IT TAKE FOR REFUNDS TO POST TO MY ACCOUNT?
HOW LONG DOES IT TAKE FOR REFUNDS TO POST TO MY ACCOUNT?
After we receive and inspect your return, we'll process your refundand it might take 5-7 days to in your bank account.
PAYMENTS
PAYMENTS
DO YOU OFFER GIFT CARDS?
DO YOU OFFER GIFT CARDS?
We don't currently offer gift cards, but it's on our to-do list!
WHAT CURRENCIES DO YOU SUPPORT?
WHAT CURRENCIES DO YOU SUPPORT?
We accept British Pounds, Euro, Polish Złoty, Danish Krone, Norwegian Krone, Swedish Krone, and Swiss Franc, depending on your shipping country. Happy shopping!
WHAT PAYMENT METHODS CAN BE USED?
WHAT PAYMENT METHODS CAN BE USED?
You can pay your order with options like credit card, PayPal, Klarna, Google Pay, and Apple Pay and other local payment methods. Please visit our Payment page to have more information.
MY ACCOUNT
MY ACCOUNT
HOW CAN I DELETE MY ACCOUNT?
HOW CAN I DELETE MY ACCOUNT?
If you wish to delete your account and all associated personal data you can send your request to: privacy.championeurope@hanes.com.Our team will process your request in accordance with applicable data protection regulations.
HOW CAN I UNSUBSCRIBE FOR EMAIL MARKETING COMMUNICATIONS?
HOW CAN I UNSUBSCRIBE FOR EMAIL MARKETING COMMUNICATIONS?
You can unsubscribe from our marketing communications in one of the following ways:
- By clicking the unsubscribe link at the bottom of any of our newsletters
- By updating your preferences in the "Privacy Consents" section of your account (if you are a registered user)
- By sending a request to privacy.championeurope@hanes.com. Our team will process your request in accordance with applicable data protection regulations.
HOW CAN I UPDATE MY DETAILS?
HOW CAN I UPDATE MY DETAILS?
Keep your details fresh and current with ease – just visit 'Your Account' for any updates you need to make.
HOW SECURE ARE MY DETAILS?
HOW SECURE ARE MY DETAILS?
We take your data security seriously. To prevent unauthorised access, we use robust physical, electronic, and managerial procedures. While we do our best to protect your order details, we can't be held liable for any loss due to unauthorised data access. For more on our data use, check out our Privacy Policy.
WILL YOU PASS MY PERSONAL DETAILS ON TO OTHER ORGANISATIONS
WILL YOU PASS MY PERSONAL DETAILS ON TO OTHER ORGANISATIONS
For a complete understanding of how we handle your personal data, please take a look at our Privacy Policy.
CONTACT US
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