New: Eco Future Collection
- Standard delivery PLN20.00 (2-5 days)
During sales or promotional periods, there may be a slight delay in shipment times.
- All orders received before 4pm are processed in the same day
- All orders received after 4pm are processed in the following day
- Orders placed on Friday after 4pm, will not be processed until the next business working day.
We deliver only on business days. Orders completed on a holiday or the previous day may take longer to deliver.
You have the option to track your shipment.
Once the order is dispatched, you will receive an order shipment confirmation email with a tracking number.
If you are not fully happy with the goods you have received, return them to us for refund within 14 days of receipt. For more information, check our returns page.
Do you have any other doubts? Contact us.
(Same time-frame & costs apply across all ship to countries listed below)
You have the option to track your shipment. Once the order is dispatched, you will receive an order shipment confirmation email with a tracking number.
All returns are FREE.
If you are not fully happy with the goods you have received, return them to us for refund within 14 days of receipt as follows:
1. Complete your returns form (included within your order) by ticking the item (s) you wish to return and giving a reason for the return. If you do not do so, it may take the Customer Care Team longer to identify your order and process your refund. Pack it with your return items (unused, intact, and in good condition, including any labels) in the original package (if possible). Stick your prepaid label (included within your order) on your return parcel and seal it securely. Please make sure that it is clearly visible on the parcel and that the return address and barcodes are not covered or amended.
2.
RETURNS from UK:
RETURNS from FRANCE, GERMANY, BELGIUM, NETHERLAND and POLAND
RETURNS from SPAIN, IRELAND, ITALY, DENMARK, FINLAND, SWEDEN, AUSTRIA and PORTUGAL
RETURNS from SWITZERLAND:
RETURNS from NORWAY:
3. Once we have received and checked your return, we will process your refund and a notification email will be sent to you to confirm the validation (you’ll hear from us approx. 5 days from the date you send your parcel). Depending on your bank's processing time, it may take a few days for your refund to be reflected on your account.
In the event you lose the return form or the UPS label, you can contact our Customer Contact Center.