Terms of Sale

Introduction

These Terms of Sale describe the online purchasing methods on the Champion website of goods marked by the trademark “CHAMPION” in compliance with applicable regulations in force on distance selling contracts.


Before  placing an order, you should have read the Terms of Sale, the Right of Withdrawal and the Privacy Policy carefully and agreed to be bound by and accept them.

Please go to Champion’s [Privacy Policy] for information on how Champion collects and uses personal information from users of the online shop.

Identification of the seller

Although the Customer (as defined below) is looking at merchandise on a Retailer (as defined below) website, any purchases that the Customer makes through this website will be made from Supplies Distributors SA (“SDSA”) and the contract for sales is made between you and SDSA.

SDSA has its registered office at 5, rue Louis Blériot, 4460 Grâce-Hollogne, Belgium , Tax Code and VAT no. BE 0475.286.142). Due to its comprehensive experience in providing ecommerce and fulfilment solutions SDSA has been entrusted by Champion to perform the sales and delivery of the products to the Customers via the Champion website.

Email: privacy@pfsweb.com

Phone: +32 (0) 4-364 41 11

Contact details

For any information, assistance or for the methods of online purchase, the warranty, withdrawal or anything else, please contact the customer service of Supplies Distributors SA (“SDSA”) at the following e-mail address: customer@championstore.com or on phone number +32 (0) 4-364 41 11  from Monday to Friday between 9am and 5pm, except Belgian public holidays or in writing to Supplies Distributors SA, rue Louis Blériot 5, 4460 Grâce-Hollogne, Belgium.

Definitions

o   Customer or you: the individual consumer, resident in the territory, of adult age who makes the purchase for purposes not relating to any commercial, business or professional activity performed.

o   Terms of Sale: all terms of sale published on the Champion website, applicable to the contractual relationship in place between SDSA and the Customer. These Terms of Sale Terms may change from time to time, stating its effective date on the Website. Any changes to the Sales Terms will apply to orders placed on or after the effective date as better detailed in paragraph “Changes to the Terms of Sale” below.   

o   Online sales contract: the sales contract relating to the Products, entered into between SDSA and the Customer as part of a distance sales system organised by SDSA by way of electronic tools.

o   Purchase order: the Customer's purchase order in electronic format made in accordance with the procedure indicated in the Terms of Sale and which constitutes a contractual offer by the Customer to purchase the Products.

o   Institutional packaging: the boxes, price tags and commercial warranties and/or certificates of authenticity of the “CHAMPION” products.

o   Products: the goods marked by the trademark “CHAMPION” and its sub-brands.

o   Website: the Retailer’s Champion website

o   Territory: United Kingdom with the exclusion of the following duty free zones and destinations (as set out in the delivery information)

o   Retailer or Champion: Champion Europe Services S.r.l..

o   Seller or SDSA: Supplies Distributors SA, rue Louis Blériot 5, 4460 Grâce-Hollogne, Belgium (company number: BE 0466.681.054).

Your personal account

Before placing an order you will need to create a personal account. You are responsible for maintaining the confidentiality of your password and for restricting access to your password, and you agree to accept responsibility for all activities and for each purchase that occur under your account.   

Nature of transaction

SDSA contracts with online retailers, including the Retailer to make available retailers’ merchandise to Customers for international delivery through SDSA’ network.

Subject of online sales contract

With the online sales contract, SDSA sells and the Customer buys the Products, as part of a distance sales system organised by SDSA by way of electronic tools on the Website.

The information contained on the Website does not constitute an offer by SDSA.

The Website does not contain all Products in the “CHAMPION” catalogue. The Products represent a selection of the articles normally available at the stores that sell the “CHAMPION” products. Not all Products described on the Website are or will be available at all stores selling “CHAMPION” products.

All Products are subject to availability. SDSA reserves the right at any time to vary without notice the limits to the quantities and/or types of Products that can be purchased online on the Website as well as the style, models and colours of the Products described on the Website.

The images of the Products on the Website may differ from reality by virtue of the internet browser and/or monitor used. For any information on the Products, the Customer can contact the Customer Service of SDSA on phone numbers UK: 08005088039 (toll-free), Other countries : +44 1256302298 (charges based on your telecom provider may apply) or send an e-mail to customer@championstore.com.

The Products available on the website may be purchased exclusively by Customers who request delivery in the Territory.

Price

All sales prices of the Products indicated on the Website are shown in Euros. The prices of the Products include VAT and any other tax (where applicable) and they DO NOT include shipping or handling costs and costs for additional services that may be highlighted in the product specifications.

Separate charges for shipping, handling and their related VAT or other taxes will be shown in  the order confirmation email and can be viewed on a summary screen prior to finalizing your order. Shipping charges are based on the delivery method you select during the checkout process. 

The prices applied are those indicated on the Website at the time of the purchase order by the Customer.

SDSA reserves the right to vary without notice the prices of the Products, the shipping costs and the costs for additional services. Before sending the purchase order, the Customer is invited to check the final price indicated in the Product specifications.

Any new prices, shipping costs and costs for additional services will be applied only to purchase orders received on a date after their publication on the Website.

SDSA checks that the prices indicated on the Website are correct; however, it does not guarantee the absence of errors. Where an error is identified in relation to the price of a Product, SDSA will contact the Customer at the e-mail address provided by the same to give him/her the chance to re-confirm the Product order or to cancel it.

Product purchase process

To be able to buy Products you have to:

  • have read an accepted these Sale Terms;
  • provide your name and address, phone number, email address, payment details and other required information;
  • provide a delivery address (Note that SDSA is unable to deliver to certain addresses, including but not limited to, P.O. Box addresses, overseas army addresses, hotels, hostels or prisons.); and
  • be the owner or authorised holder of a credit card to buy the Products if paying with a credit card.   

The Customer may make purchases by following the instructions indicated on the Website as a registered user.  

Before  placing an order, the Customer must carefully read and accept the Terms of Sale, the information on the Right of Withdrawal and the Privacy Policy. The Customer is asked to print a copy of those documents and to save them or reproduce a copy of them for his/her personal use.

To purchase the Products, the Customer must enter the Products in a specific “basket”, after having read and accepted the Terms of Sale, with particular reference to the delivery costs, any costs for additional services and the information on the Right of Withdrawal, including the information on exclusion of the Right of Withdrawal in the case of made-to-measure Products or in the case of promotions, and he/she must select the desired payment method.

Before proceeding to send the Purchase Order, the Customer is asked to identify and correct any errors in data transmission.

All Purchase Orders sent to SDSA must be completed in all their parts and must contain all information required for the exact identification of the Customer, the ordered Products and the location of their delivery. The Customer is strictly prohibited from entering false and/or invented and/or made up information in the purchasing process. The personal details and e-mail address must be exclusively the personal data of the Customer and not third party or made up details.

The Purchase Order sent to SDSA is valid as a contractual offer by the Customer, manifested online and containing information on the essential characteristics of each ordered Product, the respective price, payment methods, delivery methods, shipping costs and any additional costs.

By sending the purchase order, the Customer unconditionally accepts the Terms of Sale and confirms to know and accept the further information contained on the Website cited even by way of links, including the Terms of Use, the Privacy Policy and the Right of Withdrawal.

Upon receipt of the Purchase Order, SDSA will automatically send to the e-mail address indicated by the Customer in the Purchase Order an e-mail confirming receipt of that order - which DOES NOT constitute acceptance of the Purchase Order - merely confirming to the Customer that the order has been received and sent for the data verification process and the availability check of the requested Products.

SDSA does a best effort regarding the availability of any Product you order trough the Website. This effort is on a “first in-first out” and “as long as the available stock permits” principle.    

The online sales contract is understood to be finalised and binding for both parties when the Customer receives e-mail confirmation from SDSA that his/her order proposal has been successful, accepted  and therefore shipped (“Shipment Confirmation e-mail).l

The Customer must check without delay the content of the communication and report immediately to SDSA any errors or omissions by sending an e-mail to the Customer Service of SDSA at the address customer@championstore.com.

In derogation of the foregoing, the Purchase Order sent by the Customer shall be understood to be invalid and ineffective, and not accepted by SDSA, where SDSA has reasonable and well-grounded reason to believe that the Customer:

  1. intends to purchase the Products not for personal reasons but for reasons related to its or other people's business or professional activity. All Purchase Orders made, in fact, must correspond to normal consumption requirements, both in relation to the number of Products purchased with an individual Purchase Order, and in the case of multiple orders relating to the same Product even where each Purchase Order includes a quantity of Products corresponding to normal consumption requirements; or
  2. uses false or made up names in the purchase process in violation of the provisions of the paragraph above entitled “Product purchase process”.

In those cases, the online sales contract will be understood not to be finalised and SDSA will send to the Customer, by e-mail, a communication certifying the non-acceptance of the Purchase Order and the lack of finalisation of the contract, cancelling any debit and/or cost charged to the Customer.

Once the online purchase process has been concluded, the Customer shall print and retain the purchase order, the order confirmation and the Terms of Sale, which, moreover, he/she will already have viewed and accepted, as a mandatory stage of the purchase, as well as the specifications of the product being purchased.

Every Purchase Order sent will be archived in SDSA's database. The Customer may access at any time his/her Purchase Order in order to monitor its status, by connecting to the Website and accessing the section “order status” and entering in the fields provided therein the e-mail address used in the order phase and the code received in the e-mail confirmation or the Customer may obtain information on his/her Purchase Order by sending an e-mail to the Customer Service at the address customer@championstore.com indicating the code relating to the order, or by calling phone numbers UK: 08005088039 (toll-free), Other countries : +44 1256302298 (charges based on your telecom provider may apply).

The Purchase Order, SDSA's order confirmation and the Terms of Sale are archived electronically by SDSA in its IT systems and the Customer may request a copy of the same by sending an e-mail to Customer Service at the address customer@championstore.com.

Title to merchandise

All Purchase Orders are made pursuant to a shipment. After SDSA Shipment Confirmation e-mail and relevant payment has been made, title of the goods of the Purchase Order shall transfer from SDSA to you.

Payments

Payments of the Purchase Order shall be authorized and made upon the delivery by SDSA of the Shipment Confirmation e-mail as above defined.

All payments by the Customer may only be made by credit card.

Payments made by credit card are done via protected connection and linked to the Banking system Cybersource, that handles and manages the "online" payment service of which SDSA is a partner. SDSA does not come into possession of the credit card details of its Customers and it may not be deemed liable for any fraudulent uses of the card. Those details are received directly and exclusively by the banks that authorise the payment, proceeding only to communicate the outcome to SDSA.

Where, for any reason, the debit of the sums due from the Customer is found to be impossible (for any reason whatsoever), SDSA will send to the e-mail address indicated by the Customer a communication of non-acceptance of the purchase order. The purchase process will automatically be cancelled and the online sales contract will be deemed not to be finalised.

Any refund to the Customer will be credited by way of the methods offered by SDSA and chosen by the Customer.

SDSA will send a notification e-mail once the refund has been made to the e-mail address indicated by the Customer in the Purchase Order.

Invoicing

For each Purchase Order, SDSA will issue the respective invoice based upon information provided by the Customer in the Purchase Order. No change to the invoice will be possible after its issuance. The invoice will be sent to the Customer once the payment has been collected, in electronic format in accordance with applicable Laws.

Delivery timescales and methods

SDSA proceeds to send the Products to the Customer by way of its trusted couriers from Monday to Friday, excluding Saturday, Sunday and public holidays.

The standard delivery timescales are approximately 3-5 days, express delivery 1-2 days from receipt of the Shipment confirmation e-mail. The stated delivery timescales are purely indicative.

Subject to cases of force majeure or unforeseeable events, the delivery timescales, do not exceed 30 days commencing from the day after that of transmission of the Purchase Order to SDSA, except where SDSA communicates - within the same timescale or by the last date agreed for the delivery, even by e-mail - the temporary impossibility of delivering the same. In that case, SDSA will proceed to refund any sums already paid by the Customer for payment of the invoice.

The Products may be delivered at different times when purchasing Products belonging to different product categories through a single Purchase Order.

If the details of the Customer are incomplete or in any case inexact (making it impossible to deliver the Products), SDSA, before processing the order, will contact the Customer at the contact details indicated by the same.

The shipment confirmation e-mail includes a “tracking number” which will allow the Customer to monitor the delivery status on the courier's website.

The delivery of the Products will be made to the address indicated in the Purchase Order exclusively in the presence of the Customer or his/her officer, provided that they are an adult, who must sign the delivery documents for the Products.

Upon delivery of the Products by the courier, the Customer or his/her officer is required to check that:

  1. the number of packages delivered corresponds to what is indicated in the transportation document (DDT);
  2. the packaging is intact, undamaged, not wet or in any case altered, even in the sealing materials. Any damages to the package and/or to the Product or the lack of correspondence of the number of packages or the indications must be disputed immediately in writing by the Customer or by his/her officer on the transportation document in the dedicated space. In that case, the Customer or his/her officer must reject the damaged goods without opening the package and SDSA, once the damaged package is received, will send a new shipment of the ordered Product. This is without prejudice, in any case, to the right of withdrawal of the Customer set out in the paragraph below entitled "Right of Withdrawal".

Once the transportation document is signed without the Customer or his/her officer having raised any dispute, the Customer may not bring any dispute in relation to the external characteristics of the delivered package 

If the Customer rejects the package containing the Products, this will be considered as a withdrawal by the Customer from the online sales contract and SDSA will be entitled to retain from the refund due to the Customer the costs of return. The refund thus determined will be credited by way of the payment methods chosen by the Customer in the Purchase Order, promptly and at most within 14 days from the return of the package.

Right of Withdrawal

The Customer is invited to read the information on the Right of Withdrawal carefully.

Customer is entitled to withdraw from the contract, without indicating the reasons, within 14 (fourteen) calendar days from when the Customer has entered into physical possession of the Products (“Withdrawal Period”), by sending an explicit declaration, by post, fax or e-mail to SDSA. Such declaration may also be made by using the attached form.

The Products, with their Institutional Packaging, must be sent to SDSA in a single shipment. SDSA, in fact, reserves the right not to accept Products from the same order, returned and sent at different times.

To comply with the terms of withdrawal, the Customer needs to send the communication relating to the exercise of the right of withdrawal before the expiry of the Withdrawal Period.

The Products, if already delivered, must be returned without undue delay and in any case within 14 days from the day on which you received confirmation of the return by SDSA. The deadline is respected if the Products are returned before the expiry of the 14 day period referred to above to the address indicated on the return label.

If Customer withdraws from the contract within the Withdrawal Period, all the payments made by Customer to SDSA, including delivery costs, will be refunded by SDSA without undue delay and in any case not beyond 14 days from the day on which SDSA was  informed of Customer’s decision to withdraw from the contract. Those refunds will be made using the same payment method used by Customer for the initial transaction, except where Customer has expressly agreed otherwise; in any case, Customer will not incur any cost as a result of that refund.

The refund may be suspended by SDSA until no later than 14 days after receipt of the Products at SDSA’s warehouse or from the date Customer demonstrates  to have returned the Products, if before. SDSA will process the return without undue delay from the date of delivery at its warehouse.

The shipping costs for the return of the Products are borne by Customer and the returned Products are under Customer’s responsibility until the package reaches SDSA’s warehouse.

The returned Products must be provided unused, intact and in good condition, including any labels.

Customer will be responsible for any reduction of value of the Products due to the handling of the same other than that required to establish their nature, characteristics and operation.

The Customer is advised to ship the Products to be returned, with their Institutional Packaging, insuring the entire amount of the goods and taking care to receive a shipment number allowing for the shipment to be tracked. SDSA will not be liable for any refund or compensation relating to Products and Institutional Packaging sent by the Customer but that has never been received by SDSA due to loss, theft or damage not attributable to the same.

Additional Option to Return or Exchange Products

Alternatively and in addition to the Right of Withdrawal as described in paragraph above, the Customer is also entitled to opt for the return/exchange procedure described herein.

Customer is entitled to withdraw from the contract, without indicating any reason, within the  Withdrawal Period by directly returning the Products to SDSA using return form and label included in the parcel.

The Products, with their Institutional Packaging, must be sent to SDSA in a single shipment SDSA, in fact, reserves the right not to accept Products from the same order, returned and sent at different times.

If Customer withdraws from the contract within the Withdrawal Period, all the payments made by Customer to SDSA, including delivery costs, will be refunded by SDSA without undue delay and in any case not beyond 14 days from the day on which SDSA receives the Products at its warehouse. Those refunds will be made using the same payment method used by Customer for the initial transaction, except where Customer has expressly agreed otherwise; in any case, Customer will not incur any cost as a result of that refund.

The shipping costs for the return of the Products are borne by SDSA.

The returned Products must be provided unused intact and in good condition, including any labels.

Customer will be responsible for any reduction of value of the Products resulting due to the handling of the same other than that required to establish their nature, characteristics and operation.

Customer is also entitled within the Withdrawal Period and following the above procedure (i.e. by directly delivering the Products to SDSA using the return form and label included in the parcel) to request a change of Products.

In such case, and provided that Customer requests a change of the Products with Products having the same price, no refund will be made by SDSA and the newly ordered Products will be delivered free of charge once SDSA has received the returned Products and checked their good conditions. Should Customer wish to exchange the Products with other Products having a higher price, the difference will be charged by SDSA to Customer using the same payment method indicated by Customer in the first Purchase Order.

The shipping costs for the return of the Products are borne by SDSA.

The returned Products must be provided unused, intact and in good condition, including any labels.

Customer will be responsible for any reduction of value of the Products due to the handling of the same other than that required to establish their nature, characteristics and operation.

Statutory warranty of Products

You have a statutory guarantee of conformity of six years on new Products.

For any defect of conformity existing upon delivery of the Products, the Customer will be entitled to the restoration at no cost of the conformity of the Product by way of repair or replacement or, where this is not possible (for any reason whatsoever), a reduction of the purchase price or termination of the online sales Contract.

SDSA is liable for defects of conformity where the same are discovered within two years from the delivery date of the Product in favour of a consumer. The Customer must, however, report the defect of conformity within 2 months from its discovery, by sending an e-mail to the Customer Service at the address customer@championstore.com indicating the code relating to the order and the problem identified, attaching, where possible, some photos of the same. The Customer may also call phone numbers UK: 08005088039 (toll-free), Other countries : +44 1256302298 (charges based on your telecom provider may apply).

SDSA will contact the Customer to organise the collection of the Product.

SDSA reserves the right to check the existence of the reported defect and to perform the repair or replacement only after that check.

If, following that check, no defect of conformity is found, SDSA reserves the right to charge to the Customer the costs of verification, restoration and transportation.

For the commercial manufacturer’s warranties, where existing, the Customer is invited to read carefully the respective certificates delivered with the Products.

Liability of SDSA

These Terms of Sale set out the full extent of SDSA’s obligations and liabilities in respect of the sale of the Products. To the extent permitted by applicable law, there are no other warranties, conditions or other terms that are binding on SDSA than the ones mentioned in these Terms of Sale. In particular, SDSA will not be responsible for ensuring that the Products are suitable for your particular purposes.

SDSA will not be liable for any disservice attributable to any causes beyond SDSA's reasonable control (a "force majeure"), where it is unable to implement the requested supply in the agreed timescales provided by the Terms of Sale. Causes of force majeure include, but are not limited to, measures of the Public Authority (e.g. judicial institutions, governmental bodies, local authorities etc. and any equivalent thereof), strike of its employees, employees of third party companies or employees of the couriers or carriers used by SDSA, as well as any other circumstance that is beyond the control of or independent from the latter.

SDSA, except in the case of its wilful misconduct or gross negligence, will also not be liable for any disservice or malfunctioning related to use of the internet network out of its control or that of its sub-suppliers and it may not be deemed liable in relation to damages, losses and costs incurred by the Customer following the lack of implementation of the online sales contract for reasons not attributable to the same, with the Customer only being entitled to the full return of the price paid and any accessory costs incurred.

If the Customer is unable to view part or all of the Website, no charge or liability may be attributed to SDSA, with the Customer being responsible for equipping itself autonomously with devices and programmes suitable for connecting to the internet network.

SDSA will do its utmost to ensure that the contents of the Website are updated; however, it cannot be excluded that errors and/or inaccuracies may occur (typing errors, inaccuracies or omissions, for example, relating to the price, Product availability and Product specifications). SDSA therefore reserves the right to correct the errors, inaccuracies or omissions even after the Purchase Order has been sent and it also reserves the right to change or update the information at any time without prior communication. If any such correction or change results in a change to Customer’s Purchase Order, SDSA will give Customer notice thereof  and the right to cancel his Purchase Order without charge.

NOTHING IN THESE SALE TERMS SHALL SERVE TO EXCLUDE OR RESTRICT THE LIABILITY OF SDSA FOR DEATH OR PERSONAL INJURY CAUSED BY SDSA’S NEGLIGENCE OR THAT OF ITS EMPLOYEES, FOR FRAUDULENT MISREPRESENTATION, OR FOR ANY OTHER LIABILITY THAT CANNOT BE EXCLUDED OR RESTRICTED BY LAW.

SDSA shall not be liable whether in contract, tort or otherwise for any economic losses (including without limitation loss of income, profits, contracts, business or anticipated savings), loss of data, loss of goodwill or reputation or for any special, indirect, consequential or punitive loss or damage of any kind howsoever arising OR FOR ANY

CLAIM BY ANY THIRD PARTY EXCEPT AS EXPRESSLY PROVIDED HEREIN.

TO THE FULL EXTENT PERMITTED BY LAW, SDSA’S LIABILITY SHALL BE LIMITED TO THE AMOUNT ACTUALLY PAID FOR THE PURCHASE OF PRODUCTS FROM THE WEBSITE BY THE CUSTOMER.

Privacy

In order to be able to proceed with registration, with the sending of Purchase Orders and thus with the finalisation of the online sales contract, the Customer is asked to provide some personal data. The Customer acknowledges that the personal data provided will be registered and used by SDSA as data processor and by Champion Europe Services S.r.l. as data controller, in compliance with and in respect of the regulations set out in the privacy laws applicable in the Country of Customer’s residence, to implement each Purchase Order and, subject to the Customer's consent, for any marketing purposes as indicated in the specific Privacy Policy provided to the Customer via the Website at the time of registration.

The provision of data is necessary for the finalisation and implementation of the online sales contract; any failure to provide it will not allow for the finalisation and/or implementation of the online sales contract.

For any further information on the methods of personal data processing, the Customer is invited to read carefully the Privacy Policy.

Changes to Terms of Sale

SDSA reserves the right to change the Terms of Sale at any time. The Customer will be subject to the new terms of the Terms of Sale in force from time to time when making the order, except where the changes to the Terms of Sale were required by law or by the relevant authorities (in which case they will apply also to the orders in progress and SDSA will  try to give Customer notice of these changes to allow Customer to possibly terminate the Purchase Order).

Severability

If any provision of these Terms of Sale shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms of Sale and shall be enforced to the fullest extent permitted by applicable law not affecting the validity and enforceability of any remaining provisions.

Complaints

Any complaints may in any case be sent to SDSA to the following address: 5, rue Louis Blériot, 4460 Grâce-Hollogne, Belgium or by e-mail to the address customer@championstore.com.

Dispute settlement

It is noted that the European Commission has established the ODR platform for the extrajudicial resolution of disputes concerning contractual obligations deriving from sales contracts or online services between a consumer and a professional respectively resident and established in the European Union. The platform can be accessed via the following link: https://webgate.ec.europa.eu/odr . In that regard, the e-mail address of SDSA is: privacy@pfsweb.com.

Applicable Law and Jurisdiction

The Terms of Sale and the Online Sales Contracts are regulated by the laws of England and Wales.

SDSA and Customer submit to the jurisdiction of the courts of England and Wales as per applicable Consumer Law.

Latest update January 2018