All returns are FREE provided that you use the returns label included in the parcel.
If you are not fully happy with the goods you have received, you can either withdraw from the contract (see right of withdrawal section) or return them to us for refund within 14 days of receipt as follows:
1. Complete your returns form (included within your order) by ticking the item (s) you wish to return and giving a reason for the return. If you do not do so, it may take the Customer Care Team longer to identify your order and process your refund. Pack it with your return items (unused, intact, and in good condition, including any labels) in the original package (if possible). Stick your prepaid UPS label (included within your order) on your return parcel and seal it securely. Please make sure that it is clearly visible on the parcel and that the return address and barcodes are not covered or amended.
2. If you placed your order in the UK, Italy. Ireland, Spain, Denmark or Sweden, drop-off your return package to your nearest UPS access point and keep the proof of postage. Find your nearest drop off point at the UPS Access Points Locator
2a) For RETURNS on STANDARD SHIPPING orders Germany, France, Belgium and the Netherlands: drop-off your return package to your nearest DPD access point and keep the proof of postage. Find your nearest drop off point for DPD here or arrange pick up here
2b) For RETURNS on EXPRESS SHIPPING orders in Germany, France, Belgium and the Netherlands: drop-off your return package to your nearest UPS access point and keep the proof of postage. Find your nearest drop off point at the UPS Access Points Locator
3. Once we have received and checked your return, we will process your refund and a notification email will be sent to you to confirm the validation (you’ll hear from us approx. 5 days from the date you send your parcel). Depending on your bank's processing time, it may take a few days for the credit to be reflected on your account.
In the event you lose the return form or the UPS label, you can contact the Customer Contact Center.